Refund & Returns Policy

Hooloo Group maintains a 30-day return & refund policy beginning from the date you receive your order. However, due to the type of product that we offer, we are not able to exchange or refund our products for any reasons other than a damaged or defective item on delivery.

DAMAGED/DEFECTIVE ITEMS:

To start an exchange for a damaged or defective product, you can contact us at service@hooloo.com. Please email us with the following information:

1. Order number
2. Describe the issue
3. Pictures of the damage

Please note that you may be required to provide proof of damaged product before the refund is approved. Once we have received the item back, we will re-ship a replacement item.

Important: All items are quality-checked before leaving the warehouse. Please thoroughly inspect your item for any damage in transit before use, as things will not be replaced or refunded after use.

INCORRECT ITEMS RECEIVED:

While we take every care to ensure that you are sent the correct items, mistakes can occasionally be made. If you have received the wrong products, we will happily replace them.

Please email us with the following information:

1. Order number
2. Describe the issue
3. Pictures of the incorrect item

You can always contact us for any questions at service@hooloo.com.